Why Do I See “Error on Page” in Internet Explorer?

Written on:June 6, 2013
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“Error on page” reported in Internet Explorer when accessing Box.

If your internet browser is having trouble navigating Box normally, you may need to disable one or more installed browser add-ons to resolve the issue. Yontoo is an add-on known to cause problems with Box.com. Here’s how to check for the problem:

Start Here

  1. Close any open Internet Explorer windows
  2. Click the Start button
  3. Mouse over All Programs, then click Accessories
  4. Click System Tools, then open Internet Explorer (No Add-ons)
  5. In the browser window that appears, go to www.box.com

If you’re able to navigate the site normally in this window, one or more of your browser add-ons are conflicting with Box. Close Internet Explorer. In this case, you’ll need to identify the add-on(s) causing the conflict. Here’s how:

For Internet Explorer 9

  1. Click the Start button and type Internet Explorer into the search box. In the list of results, click Internet Explorer to launch the browser.
  2. Click the Tools button, then click Manage add-ons
  3. Under Show menu, click All add-ons
  4. Click the add-on you want to test for issues, click Disable, and click Close
  5. Click the refresh icon in Internet Explorer or press the F5 key to reload www.box.com. Then, verify that the issue is resolved.
  6. Repeat step 4 and 5 for every add-on until you find the one causing problems in Box.com. Leave that one disabled and enable the rest. When you’re finished, clickClose.

For Internet Explorer 8

  1. Open Internet Explorer (IE) normally by clicking the Start button, then clicking Internet Explorer
  2. Click the Tools button, then click Manage Add-ons
  3. Under the Show menu, click All Add-ons
  4. Click the add-on you want to test for issues, then click Disable
  5. Test Box.com with this add-on disabled
  6. Repeat steps 4 and 5 for every add-on until you find the one causing problems in Box. Leave that one disabled and enable the rest. When you’re finished, clickClose.

For Internet Explorer 7

  1. Open Internet Explorer (IE) normally by clicking the Start button, then clicking Internet Explorer
  2. Click the Tools button, mouse over Manage Add-ons, then click Enable or Disable Add-ons
  3. In the Show list, click Add-ons currently loaded in Internet Explorer
  4. Click the add-on you want to test for issues
  5. Under Settings, click Disable
  6. Test Box.com with this add-on disabled
  7. Repeat steps 4 – 6 for every add-on until you find the one causing problems in Box. Leave that one disabled and enable the rest. When you’re finished, click OK.

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